Help & Frequently Asked Questions

Can I put it on an external wall?

All cabinets are designed for internal use unless specified. Details of the cabinets can be found in the description on the product.

How secure is it?

There are a range of security levels from Domestic through to High Security, please refer to the product specification.

What is it made of?

Unless other wise stated cabinets are made from steel or aluminium you will find full details of this in the product description on the website.

What is delivery charge and times?

Delivery is free to all UK mainland. Please contact us if you require a quotation to deliver to other parts of the world

We aim to deliver within 48 Hours of an order being processed (Monday to Friday) subject to stock

Are cabinets waterproof?

Cabinets are designed for internal use only unless specified.

What guarantee do you get?

12mths

How easy are they to install?

All cabinets have fitting instructions enclosed. If you are unsure contact the team to check on individual products

Do you offer an installation service?

Yes, if you need help installing please contact the team and we will arrange for our local installer to fit the key cabinet for you. Quotation available upon request.

What do you get in your cabinet?

Information regarding the contents of the cabinet can be found in the product description.

What type of payment options are there?

We currently accept Visa/Visa Electron, Mastercard, Solo, Maestro and Switch or alternatively you can send us a cheque. Please make all cheques payable to Supra UK Ltd and send to:

Sentico (a division of Supra UK Ltd), Unit 24 The Furlong, Berry Hill Industrial Estate, Droitwich WR9 9AH

How secure is your website?

YES ! - www.sentico.co.uk is secured by Thawte and the symbol for this can be found at the bottom right on the homepage. This symbol can be clicked on to show a valid Thawte certificate.

Does parcel have to be signed for? Can I have it delivered to a different address?

Yes, your goods do need a signature, however if you tell us where it can be left we can arrange for the driver to leave it in a safe place leaving a card through your door. Alternatively you can specify a different delivery address.

How do I return a product for replacement/refund?

Please refer to our returns policy

Once you have my email address and personal home/business address, is it your standard practise to send unsolicited mail?

At sentico.co.uk we work on the strict principal that our customers only receive the things that they ask for. From the goods that you buy to the invoice you receive. Furthermore once your data is with us. We will not pass it on to any other companies.

If I place an order with sentico.co.uk will it all be dispatched together or in bits and pieces?

Any order that you place with us will be dispatched together if from the same manufacturer, if you are in need of an item before others on the same order then you should separate the order.

Can I call sentico.co.uk to place an order?

Yes, orders can be placed on our internet site or alternatively over the telephone between the hours of 9am-5.30pm

If I've placed an order on your site, am I able to amend it later?

If you're order has already begun to be processed then you will not be able to amend your order. We start work on your order the minute you hit the checkout button, therefore amendments may not always be possible.

How do I track my open order(s)?

Unfortunately as your order may be shipped from various locations we cannot offer an online tracking facility. Our Customer Support team will answer all enquiries within 3 hours within the working day.

If I am not home when the couriers try and deliver my order what happens to it?

If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.

Can you specify a timed delivery?

Unfortunately we cannot currently specify a timed delivery and all orders are usually delivered between 9am-6pm Mon-Fri.

When do you take payment for my order?

We charge your debit / credit cards immediately. Your order will only be processed once authorisation of your credit / debit card has been properly received.

What is the Customer Support opening hours?

We are open Mon-Fri 9am-5.30pm. Unfortunately we do not work weekends and bank holidays. If you need to contact us outside our opening hours then please use our Message System.

What happens if I am unable to check the contents of my goods at point of delivery?

If you are unable to check the contents of the package at time of delivery please sign for the goods as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

I am having problems logging into the website, what should I do?

Please contact us via our customer services on 01905 770333.

Can I have my order left at my neighbours?

Yes this is possible, but may delay despatch to allow time for our security procedures.

What happens if I receive my order and it is damaged, or there are items missing?

This must be reported to Safe Options as soon as possible and we will take the appropriate action.

What happens if the courier confirms that they have lost my parcel?

This must be reported to us straight away. We can then take this matter up with the Couriers, so that they can investigate this matter.